From fiber cut to subscribers affected, in one alert.
For regional ISPs, fiber operators and carriers. Rapax correlates the flood of symptoms to the cut, the card or the PON that caused them, names the services and subscribers affected, and answers what to do from your own runbooks.
Fewer errant truck rolls. Less downtime.
Every truck sent to the wrong segment means a second dispatch and a longer outage. Rapax puts the root cause, the affected segment and the fix in front of the engineer before anyone is dispatched.
One PON down, 32 alerts, one answer.
Collapse
Every ONT behind the PON reports on its own. Correlation nests them under the PON loss-of-signal alert.
Impact
The alert names the services and subscribers affected.
Answer
Wade answers how to isolate the cut from your runbook, with the source cited.
Dispatch once
The crew goes to the right segment with the right procedure.
Monitoring built from your as-built drawings.
Import a network drawing and Nora proposes the devices, links and services it shows. You review and approve. Taking as-builts to monitoring is point and click, in minutes rather than a services project.
Impact in subscribers and SLAs, not interfaces.
Services are modeled explicitly: which devices each depends on, which customer it belongs to and what availability target it carries. Availability and SLA reports run against target over 24 hours, 7, 30 and 365 days.
Built in telecom, proven in production.
600,000+ subscribers
A mid-market fiber ISP running GPON and XGS-PON across a multi-vendor footprint deployed Rapax against its existing Kafka streams, with the initial deployment in under two hours: no device agents, no schema changes and no downtime. Reference available on request.
TM Forum DTW Ignite 2026
Demonstrated in a multi-vendor Catalyst: three sites, 113 devices and six equipment vendors, with slice-aware operations from topology to order.
25 years in assurance
Rapax is led by Shawn Ennis, who founded Assure1, a service assurance platform acquired by Oracle in 2021.
Written for operators.
The Autonomous Carrier
Why the economics of manual operations stopped working, and what an agentic operating model changes.
Ending the Integration Tax
Why every vendor change triggers another integration project, and how to break the dependency.
The Last Engineer Who Knew
Retirement and attrition are draining institutional knowledge faster than it can be replaced.
Correlate your next outage on your own network.
Request your free 14-day evaluation, or book 15 minutes to talk through your network first.
Request your free evaluationPrefer to talk first? Book 15 minutes or email sales@rapax.us.