We take the operating cost out of service assurance.
Rapax builds NOC-in-a-Box: monitoring, correlation, ticketing and reporting in one platform that a small team can run. Capabilities that once took a carrier’s budget and a platform team now run on one server, for a network of a few hundred devices.
The license was never the expensive part.
Our founder spent 25 years watching organizations buy capable assurance tools and then discover they needed people they didn’t have: engineers who understand polling, thresholds, correlation rules and upgrades. Without them, monitoring ended in a permanent struggle with vendor support, an expensive outsourcing deal, quiet failure, or the team’s best people pulled off the network to keep the tools alive.
Rapax 2.0 is our answer: a platform built so one NOC manager runs it in a couple of hours a week, with AI agents doing the watching, sorting and paperwork, and people making the calls.
Shawn Ennis, Founder
Shawn has led Rapax since March 2026. He has spent 25 years building network service assurance platforms, holds 12 patents in network management and service assurance, and previously founded Assure1, a service assurance platform acquired by Oracle in 2021. He is also Founder and CEO of Citus Technologies, LLC, and co-hosts the Transformation Leaders Podcast. Rapax is a Citus Technologies, LLC company.
Four commitments.
Honest numbers
Every statistic we publish has a named source. Our own models show their assumptions, and design targets are labeled as targets.
Your data stays yours
Dedicated hosting per customer in the region you choose. Back up and download your data and configuration at any time.
People make the calls
AI is how the work gets done, not the headline. Answers cite sources, and changes wait for a person to confirm them.
Tested before it ships
ZAP/OWASP security testing is part of every release. Rapax 2.0 passed 46 of 46 test suites at general availability.
Where you may have seen us.
TM Forum DTW Ignite 2026
Multi-vendor Catalyst: three sites, 113 devices, six equipment vendors.
Production telecom
Initial deployment for a fiber ISP serving more than 600,000 subscribers took under two hours.
Partners
OSS/BSS resell partnership with Wavelo, and co-sell engagements with several more.
Talk to the people who built it.
Fifteen minutes, no deck.
Book 15 minutesOr email sales@rapax.us. Rapax is a Citus Technologies, LLC company.