Rapax

Rapax for MSPs

One platform. Every customer in their own view.

You do not need expensive, complex tools to run an MSP. Rapax 2.0 serves many customers from one system: each signs in at the same URL and sees only their own devices, alerts, services and reports, while your team sees everything.

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Customer sign-in page on the shared Rapax URL
Same URL, different customer logins. Demo tenants.
Built for the managed-service model

What your customers see, and what you see.

Console scoped to one MSP customer, locked to that customer's data
Customer A, locked to its own data.
Console scoped to a second MSP customer on the same Rapax system
Customer B, on the same Rapax system.

Locked views per customer

A SOC (span of control) is a locked filter bound to that customer’s users. It applies on every page and every query. Your admins have no filter and see every customer.

Branding per customer

Product name, colors, logos and sign-in page, with live light and dark previews and built-in contrast checks.

A support portal with FRANK

Customers open and follow tickets in a branded portal where FRANK, the AI tier-1 assistant, answers first and hands off to your engineers.

Reports and knowledge per customer

Scheduled availability, SLA and capacity reports for each customer, and a knowledge base scoped to each.

Collectors at customer sites

A remote collector at each site connects out over TLS. No new infrastructure, no inbound firewall rules.

One platform to run

One system to update, back up and secure, administered from the browser, instead of a stack per customer.

Margin

Your margin problem is usually delivery cost.

Every tool in a typical MSP stack carries its own license, upgrade cycle and specialist. Rapax replaces the monitoring, event-management, reporting and tier-1 layers with one platform, and the agents take on routine work you staff for today: alert triage, first-line questions, customer updates and report preparation.

  • Onboard a customer with discovery, or let Nora build monitoring from their network drawings
  • Answer customers from their own runbooks with Wade
  • Deflect first-line questions with FRANK in the portal
Branding settings with live light and dark previews and contrast checks
Branding per customer with live previews and contrast guardrails.
The opportunity

Managed services are where the market is going.

~US$595Bforecast size of the managed services channel for 2025.Canalys/Omdia [1]
~341,000partners delivering managed services.Canalys/Omdia [1]
73%of organizations are at least somewhat likely to replace a monitoring tool within two years.EMA, 2026 [2]
Sources and notes
  1. Canalys/Omdia MSP Trends and Predictions 2025
  2. TechTarget on EMA 2026: tool replacement intent and AI as a requirement.
Ways to work with us

Run it yourself, or sell it with us.

Operate

Run your NOC on Rapax

Start with a free 14-day evaluation on your own customers’ devices.

Request an evaluation

Partner

Resell or co-sell

Attach Rapax to the work you already deliver, with technical backing from our team.

Partner program

Talk

Talk it through

Fifteen minutes, no deck. Bring one customer you’re thinking about.

Book 15 minutes

Run every customer from one platform.

Request your free 14-day evaluation and set up your first two customers side by side.

Request your free evaluation

Prefer to talk first? Book 15 minutes or email sales@rapax.us.