Who we are

This policy explains how Citus Technologies, LLC and its Rapax business (“Rapax”, “we”) handle personal information collected through rapax.app and related pages. Contact us about privacy at sales@rapax.us.

This policy covers our website. Data inside a customer’s Rapax system (monitoring data, tickets, documents) is processed on the customer’s behalf under the customer’s agreement with us, and the customer controls it.

What we collect

• Evaluation and contact requests: name, work email, company, phone if given, device tier, hosting region, requested hostname, AI provider choice, payment preference and any notes you add. We never ask for passwords or API keys on the website.
• Meetings you book: details you give our scheduling provider (Cal.com) when you book a call.
• Downloads: details you enter to receive a white paper.
• Technical data: IP address, browser and device information, and pages visited, collected by our web server

How we use it

• To set up and support your evaluation and to answer your questions
• To send information you asked for, and, if you opt in, occasional product updates you can unsubscribe from at any time
• To operate, secure and improve the website
• To meet legal obligations

We do not sell personal information, and we do not use it for cross-context behavioral advertising.

Legal bases (EEA and UK visitors)

We rely on our legitimate interests in responding to and following up on business enquiries, on performing a contract or taking steps at your request before one, on consent where we ask for it (including for marketing email), and on legal obligations.

Who we share it with

Service providers that help us run the website and our business, under contract and only for that purpose: website hosting, form handling (Fluent Forms, stored in our WordPress database), scheduling (Cal.com), email delivery and We may disclose information if the law requires it or to protect our rights, and as part of a merger or acquisition.

Where it is stored

Website data is stored in US. Customer Rapax systems are hosted in the region the customer chooses: the United States, Canada, Mexico or Europe. Where data moves across borders we use safeguards required by law, such as standard contractual clauses.

Cookies

The website uses cookies needed for it to work, such as WordPress session cookies for logged-in editors. You can block or delete cookies in your browser.

How long we keep it

We keep enquiry and evaluation records for as long as we have a business relationship after our last contact, unless the law requires longer.

Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information, to object to or restrict processing, to withdraw consent and to opt out of marketing. Where applicable, these rights come from the CCPA/CPRA (California), PIPEDA (Canada) and the GDPR (EEA and UK). Email sales@rapax.us to make a request. We will not discriminate against you for exercising your rights. You may also complain to your local data protection authority.

Security

We protect personal information with reasonable technical and organizational measures. See Security and data handling for how customer systems are protected.

Children

Our website and services are for businesses and are not directed to children.

Changes

We will post changes to this policy here and update the effective date.